Refund policy

Returns Policy
We pride ourselves on crafting the best possible coffee and spirits and we want to help you have the best possible experience with our brand.

Always contact us on info@fonzieabbott.com before returning an item to discuss the most appropriate solution. Please have your order number included on the email.

Once we receive your email you will be contacted within 24 hours by our team to arrange a return or refund. Please contact us within 10 days of shipment.

Our returns address is:
Fonzie Abbott
20 Ross Street,
Newstead, QLD, 4006

Our contact number is:  (07) 3162 7552
 
Thank you for choosing Fonzie Abbott.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@fonzieabbott.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@fonzieabbott.com and send your item to: Fonzie Abbott Pty Ltd, 20 Ross St, Newstead, Brisbane QLD 4006, Australia

 

Shipping
To return your product, you should mail your product to: Fonzie Abbott Pty Ltd, 20 Ross St, Newstead, Brisbane QLD 4006, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.